Product Support Specialist

About Us

Since our founding in 2015, Codecov has evolved from a one person team to a distributed remote family. We have team members all across the world and we’re committed to building disruptive testing tools and code coverage reports that will allow developers to develop healthier code. Similar to the customers we serve, Codecov is a diverse group of curious and creative individuals. Join us on a mission to devise, validate, and oversee the creation of software testing and code coverage products.

About the Role

We’re looking for a Product Support Specialist to help empower our customers in their day to day usage of the product. Our Product Support Specialist would be an expert in all of Codecov’s product offerings and would use this knowledge to perform technical support, write product documentation, and other responsibilities. This role is fully remote.

You Will

  • Help unblock and teach Codecov users in how to make their software and development processes more resilient by using Codecov.
  • Become an expert in Codecov’s product offering and keep your expertise up to date as the product evolves.
  • Contribute to Codecov’s external knowledge base and customer portal. 
  • Effectively triage, reproduce, and document customer issues in order to effectively escalate to Codecov’s support engineers.

You Have

  • A deep empathy for customers and a passion for helping to alleviate their pain points.
  • An excellent ability to pattern match and distill complex issues into communicable, reproducible steps.
  • A proven history of demonstrating product expertise for a software product, preferably a developer tool, either professionally or as a community contributor. 
  • Experience contributing to a public and/or widely used product knowledge base.

Our Benefits

  • 100% health insurance option (for you and your dependents)
  • Annual budget for home office improvements
  • Flexible time off & flexible hours
  • Learning and Development budget
  • Annual team gatherings in a centralized location
  • Remote workforce anywhere from GMT-8 to GMT+3

Apply Below

  • Drop files here or
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